Product Replace & Return 

Terms and conditions for return and exchange of Royal Smells devices and essential oils:

Return and exchange period:

The smart fragrance device or essential oils can be returned or exchanged within 2 days from the date of purchase, provided that the product is in its original condition and unused or unopened, with the original invoice.
Return or exchange acceptance cases:

Return or exchange is accepted only in the event of a manufacturing defect in the device or if the product is damaged upon receipt.
Return or exchange is not accepted if the products have been used or if they have been damaged due to misuse.
Warranty:

The one-year warranty covers only manufacturing defects in smart fragrance devices.
The warranty does not cover malfunctions resulting from misuse, such as using the wrong electrical voltage or not using an electric shock protection device.
Aromatic oils are not covered by the warranty.
Shipping and delivery:

The shipping cost for return or exchange is borne by the customer, unless the defect is from the company or the product is damaged upon receipt.
Important notice before operating the smart fragrance device:

Before connecting the device to electricity, make sure to install the protection device against electric shocks resulting from high or low voltage and current, in order to protect the device from any high current or voltage.
The presence of a one-year warranty does not mean that there is no need to use a high voltage protection device, as this device is essential to protect the fragrance device from any electrical problems that may affect its performance or cause it to malfunction.

Important Note: 

In the event of malfunctions due to not using the voltage protection device, the device may be excluded from the warranty.

Packing Instructions for Replace & Return 

• In the event that the customer does not comply with the shipping and packaging conditions mentioned below, the company will not be responsible for any damages that may result from poor packaging of the shipment. The customer bears full responsibility for the condition of the device and the shipment during the transportation process.
  Important instructions for sending the device to the company for maintenance or return
  First: 
• Return instructions
  1. Removing the perfume package:
  Before sending the device for return, please remove the perfume package from the device and close it tightly using the packaging straps (as shown in the picture) to ensure that the perfume does not leak during shipping.
  2. Packaging the device:
  Please return the device to the company inside the original carton. If the original carton is not available, please carefully package the device in a suitable carton that provides sufficient protection to avoid any damage during shipping.
  3. Trial period conditions (48 hours):
  If the device is within the trial period (48 hours), it must be returned in the original carton and without any damage to the device, carton or accessories. In the event of any damage, the company reserves the right to refuse to receive the device.
• Second: Maintenance Instructions
  1. Removing the perfume package:
  Before sending the device for maintenance, please remove the perfume package and close it tightly using the special rubber bands to ensure that the perfume does not leak during the shipping process.
  2. Packaging the device:
  Please repackage the device inside the original carton if available. If the original carton is not available, the device must be packaged in a suitable carton that ensures its protection from damage during transportation

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